Shipping Policy

Last Updated: May 2026

Thank you for shopping with KODO.

Order Processing

All orders are processed within 1–3 business days after payment has been received and verified. Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.

Please note that processing times may be extended during product launches, restocks, holidays, or periods of unusually high order volume.

Made-to-Order Items

Some KODO products are made to order. These items are produced specifically for each customer after an order is placed.

Made-to-order products may require up to 30–40 days for production, fulfillment, and delivery. Estimated timelines may vary depending on production schedules, material availability, and shipping carrier transit times.

If your order contains both in-stock and made-to-order items, your order may be held and shipped together once all items are ready unless otherwise specified.

We appreciate your patience and understanding, as made-to-order production helps us reduce waste and maintain a more intentional approach to manufacturing.

Domestic Shipping

We currently ship throughout the United States.

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times after shipment:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days

Delivery estimates are provided as guidelines and are not guaranteed.

International Shipping

International shipping may be available to select destinations.

Customers are responsible for any customs duties, taxes, import fees, VAT, or other charges imposed by their local government. KODO is not responsible for delays caused by customs processing.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, KODO is not responsible for shipping delays, lost packages, or stolen packages resulting from circumstances beyond our control.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly before reaching out to us for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges before being reshipped.

Order Changes and Cancellations

We cannot guarantee order modifications or cancellations once an order has been placed. If you need assistance with an order, please contact us as soon as possible.